Amazon’s New Feature Lets You Contact Unhappy Customers with Bad Reviews

Amazon sellers were shocked to find a casual message on their dashboard recently, which informed them of the platform’s new feature: the option to message and even offer refunds/reimbursements to negative reviewers. This “Contact Buyer” button came out of the blue, with no official press or testing ever being announced by Amazon regarding this decision.  … Continue reading Amazon’s New Feature Lets You Contact Unhappy Customers with Bad Reviews